Overview

Address Custom Field for Jira Cloud is designed with privacy-first principles.

The application processes only the minimum data required to provide address search and map visualization functionality.

All Jira issue data, user data, and location data stored in issues remain within Atlassian infrastructure.

The application does not collect, store, or transmit personal data outside of Atlassian systems, except for the address string typed by the user for the purpose of retrieving address suggestions.

Data Processing Overview

The application processes the following data:

Data type	Description	Storage Location

Data type	Description	Storage Location
Address Text	Text entered by the user to search for an address	Sent to geocoding service for suggestions
Address result	Selected address suggestion	Stored inside Jira Work Item field only
Coordinates	Latitude, Longitude, combination of them and Country, Country Code and Postal Code of selected address	Stored inside Jira Work Item field only
Address source	provider to retrieve the address	Stored inside Jira Work Item field only

All stored data is saved as custom field value within Jira.

example of stored format:

{
   "shortAddress": "Example Street 12",
   "longAddress": "Example Street 12, Tallinn, Estonia",
   "coordinates": "59.4370,24.7536",
   "latitude": 59.4370,
   "longitude": 24.7536,
   "country": "Eesti",
   "countryCode": "ee",
   "postalCode": "12345",
   "source": "ads"
}

The application does not store or process any additional personal data.

External Data Transfers

The application uses external geocoding services to provide address suggestions.

Only the address search query typed by the user is transmitted.

No Jira data or user data is included.

External Services Used

Estonian Central Address System (ADS)

Official Estonian national address registry used to retrieve address suggestions within Estonia.

The following data is transmitted:

Address search query entered by the user

No Jira issue information, coordinates, or user data is transmitted.

Photon (OpenStreetMap)

Open-source geocoding service built on OpenStreetMap data and used for global address search.

The following data is transmitted to the Photon service:

Address search query entered by the user

No Jira issue information, coordinates, or user data is transmitted.

Data Storage

All address data selected by users is stored exclusively inside the Jira issue field.

The application does not maintain external databases containing customer data.

Stored address data is accessible through Jira functionality such as:

issue view
Jira Automation smart values
Jira REST API
integrations configured by the customer

Data retention therefore follows Atlassian’s Jira data retention policies.

Personal Data Processing

Under the General Data Protection Regulation (GDPR), personal data refers to information relating to an identifiable individual.

The Map Custom Field application:

does not collect user identities
does not track user behavior
does not store personal identifiers
does not create user profiles
does not perform analytics on user activity

Any personal data that may appear within addresses (for example residential addresses entered manually) is stored solely within Jira by the customer organization.

The application provider does not access or process this data outside Atlassian infrastructure.

Data Controller and Data Processor

For the use of this application:

Role	Entity

Role	Entity
Data Controller	The customer organization using Jira
Data Processor	Atlassian (Jira Cloud platform)
Application Provider	Opsgenius OÜ

Opsgenius OÜ provides the application functionality but does not independently store or process customer data outside Atlassian systems.

Data Security

The application is built using Atlassian Forge, which provides a secure runtime environment.

Forge ensures:

execution inside Atlassian infrastructure
secure authentication through Atlassian identity
restricted access to customer data
isolation between tenants

The application does not expose any endpoints that allow external access to stored address data.

Data Minimization

The application follows the principle of data minimization as defined in GDPR Article 5.

Only the following data is processed:

address search query (temporary transmission)
selected address information stored in Jira

No additional data collection occurs.

User Rights

Because all stored data resides within Jira, user rights are handled through standard Jira administration and Atlassian policies.

These include:

access to stored data
modification of stored data
deletion of stored data
data export

Users should contact their Jira administrator to exercise these rights.

Data Retention

The application does not maintain independent data storage.

Address data remains stored inside Jira until:

the field value is changed
the issue is deleted
the custom field is removed
the Jira instance is deleted

Retention policies therefore follow Atlassian Cloud retention policies.

Changes to This Privacy Policy

This policy may be updated to reflect:

changes in application functionality
regulatory requirements
updates to external services

Updated versions will be published in the application documentation.

Contact

If you have questions regarding privacy or data protection, please contact support:

Support portal:

https://opsgenius.atlassian.net/servicedesk/customer/portal/37

Privacy Policy & GDPR Compliance